Support
RoutVia helps limo and car service companies run dispatch, ride requests and drivers from one app. If you need help with your account, your team or the mobile app, get in touch.
Contact
Email: support@routvia.app
We answer within one business day.
Common questions
I can’t sign in. Your account is created by your workspace owner. Ask them to confirm the email address on your team record, then use “Forgot password” on the sign-in screen.
Dispatch can’t see my location. Location is shared only while you have an active ride, and only if you allowed location access. Check iOS Settings › RoutVia › Location and choose “While Using the App” or “Always”.
I’m not getting ride notifications. Check iOS Settings › RoutVia › Notifications, then sign out and back in so the device re-registers.
Delete my account. Email us from the address on your account and we will remove your user and, if you are the sole owner, your whole workspace.