Privacy Policy

Last updated: July 2026

Overview

RoutVia (“we”, “us”) provides dispatch and operations software for transportation companies. This policy describes how we handle information when you use the RoutVia mobile app and routvia.app.

Information we collect

• Account data — name, email, phone, business name and workspace settings provided when an account is created or when a workspace owner adds you to their team.
• Operational data — the rides, ride requests, passengers, addresses, notes and assignments entered in your workspace.
• Location data — while a driver has an active ride and has granted location permission, the app shares that driver’s position with their own workspace so dispatch can see the fleet. Sharing runs only during an active ride, including when the app is in the background, and stops when the ride ends. Location is never collected for users who are not on an active ride.
• Voice input — the app can transcribe dictated ride details. Speech recognition and parsing run on your device; the audio is not sent to us or to any third party.
• Push tokens — the Apple Push Notification service device token for each signed-in device, used to deliver ride assignments and status alerts.
• Device and usage data — standard server logs (IP address, app or browser user agent, timestamps) for security and reliability.

How we use information

We use your information to operate the service, authenticate users, dispatch and track rides, deliver notifications, and provide customer support. We do not sell personal information, and we do not use your operational data to train models.

Storage and security

Data is stored in Supabase (PostgreSQL) with row-level security enforced per organization, so one workspace cannot read another’s records. Traffic is encrypted in transit (HTTPS). Access is limited to authorized team members and to the subprocessors required to run the service.

Third-party services

We use Supabase for authentication, database and realtime updates, Apple’s Push Notification service for alerts, and Apple Maps for navigation hand-off. Each is subject to that provider’s own privacy policy.

Your choices

You may update your account settings in the app, revoke location or notification permission at any time in iOS Settings, or request export or deletion of your workspace data by contacting support.

Contact

Questions about this policy: support@routvia.app. See also our support page.